A Better Mindset for Driving Customer Success

Sean Ryan of Alexander Group On Getting Serious About Customer Retention and Expansion

With the current "challenges” around acquiring new customers, it’s not surprising that many sales operations have shifted their focus toward maintaining and maximizing their existing customer relationships. In this climate, existing relationships very often represent the only reliable source of revenue and profit contribution. But making something a priority and being truly effective at it are two very different things! Sean Ryan is a principal with Alexander Group and recently, he’s been helping a number of companies improve and optimize their approach to customer success, retention, and expansion. In this insightful and timely conversation, Sean discusses how leading companies are driving significant improvements by adopting a broader and more holistic approach to customer success.