Keeping Your Customers After You’ve Acquired Them
Rick Reynolds of AskForensics Discusses His Research Into Why Customers Defect to the Competition
In many highly-concentrated B2B markets, it's the ability to actually retain the customers you've acquired that will determine your long-term success. In this informative interview with Rick Reynolds of AskForensics, you'll learn:
- Why relying solely on your front-line account teams for account intelligence can miss a lot.
- The best time to think about account retention and the mindset that can make a difference.
- How "no news" is not always "good news" and why customers may hide their true intentions.
- How to identify vulnerable and damaged accounts, turning them around before it's too late.
This interview is just one of hundreds of educational resources you get access to as a SellingBrew Playbook subscriber.
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